Delivery & Service Fee
Delivery Fee
China-West Malaysia Normal Goods (China)
| Weight | ||
| 1kg & Above | Every 1kg | RM45.00/1kg |
| Round Up Unit | 1kg | |
| Duration | 5-10 Working Days | |
| Description | *Tax Exemption within RM200, product receipt and China receiver ID are required *Minimum 1kg *Daily direct flights *Transit time about 5-10days *Volume Weight calculation:length * width * height/5000 | |
Guangzhou,China-West Malaysia-include tax Normal Goods (West Malaysia)
| Weight | ||
| 0.5-10.5kg | First 0.5kg | RM18.00/0.5kg |
| Continue 0.5kg | RM7.40/0.5kg | |
| 11kg & Above | Every 0.5kg | RM7.10/0.5kg |
| Volumetric Calculation | Extra 0.5-20kg : No Volumetric Extra 20.5kg & Above : Half Volumetric | |
| Round Up Unit | 0.5kg | |
| Duration | 4-6 Working Days | |
| Description | 1. 20KG Volumetric Exemption ========== - Packages with an actual weight of 20KG or less qualify for no volumetric weight charges. - This applies only if the difference between actual weight and volumetric weight does not exceed 20KG. - If the difference exceeds 20KG, half-volumetric weight pricing will apply. 2. Weight Rounding Policy ========== If the package weight is not a whole number, it will be rounded up for billing: - 0.01KG–0.49KG → charged as 0.5KG - 0.51KG–0.99KG → charged as 1KG - And so on. - Half-volumetric formula: (Actual Weight + Volumetric Weight) ÷ 2 - The higher between actual and volumetric weight will be used for billing. 3. Size & Weight Limits ========== - Maximum weight per item: 68KG - Maximum size per item: 150CM per side (Max total: 150×80×80CM) - If weight exceeds 68KG or dimensions exceed 150×80×80CM, a surcharge of RM 89 per shipment applies. For palletized/crated goods: - Must use 9CM pallets, hinged wooden crates, and cross-pattern iron straps. - Wooden crates/pallets incur an additional RM 1.2/KG surcharge. - Not applicable to electronic or sensitive goods. 4. Address or Shipping Method Changes ========== - Change Fee: RM 17.8 per waybill - Address changes are only allowed before arrival in Malaysia. - No changes are accepted after the shipment has arrived. - Shipping method changes are only allowed before dispatch. - Once shipped, changes are no longer accepted. 5. Delivery Notification Policy ========== - If the logistics team gives advance delivery notice and no response is received within 1 hour, it is assumed the delivery can proceed. - If delivery fails on the same day, a second delivery charge will apply. (Please contact customer service for rates.) 6. Second Delivery Charges ========== - RM 59 per CBM, with a minimum charge of RM 17.8 per waybill. | |
Guangzhou,China-West Malaysia-include tax Sensitive Goods (West Malaysia)
| Weight | ||
| 0.5-10.5kg | First 0.5kg | RM22.20/0.5kg |
| Continue 0.5kg | RM9.50/0.5kg | |
| 11kg & Above | Every 0.5kg | RM8.90/0.5kg |
| Volumetric Calculation | Extra 0.5-20kg : No Volumetric Extra 20.5kg & Above : Half Volumetric | |
| Round Up Unit | 0.5kg | |
| Duration | 4-6 Working Days | |
| Description | 1. 20KG Volumetric Exemption ========== - Packages with an actual weight of 20KG or less qualify for no volumetric weight charges. - This applies only if the difference between actual weight and volumetric weight does not exceed 20KG. - If the difference exceeds 20KG, half-volumetric weight pricing will apply. 2. Weight Rounding Policy ========== If the package weight is not a whole number, it will be rounded up for billing: - 0.01KG–0.49KG → charged as 0.5KG - 0.51KG–0.99KG → charged as 1KG - And so on. - Half-volumetric formula: (Actual Weight + Volumetric Weight) ÷ 2 - The higher between actual and volumetric weight will be used for billing. 3. Size & Weight Limits ========== - Maximum weight per item: 68KG - Maximum size per item: 150CM per side (Max total: 150×80×80CM) - If weight exceeds 68KG or dimensions exceed 150×80×80CM, a surcharge of RM 89 per shipment applies. For palletized/crated goods: - Must use 9CM pallets, hinged wooden crates, and cross-pattern iron straps. - Wooden crates/pallets incur an additional RM 1.2/KG surcharge. - Not applicable to electronic or sensitive goods. 4. Address or Shipping Method Changes ========== - Change Fee: RM 17.8 per waybill - Address changes are only allowed before arrival in Malaysia. - No changes are accepted after the shipment has arrived. - Shipping method changes are only allowed before dispatch. - Once shipped, changes are no longer accepted. 5. Delivery Notification Policy ========== - If the logistics team gives advance delivery notice and no response is received within 1 hour, it is assumed the delivery can proceed. - If delivery fails on the same day, a second delivery charge will apply. (Please contact customer service for rates.) 6. Second Delivery Charges ========== - RM 59 per CBM, with a minimum charge of RM 17.8 per waybill. | |
Guangzhou,China-East Malaysia-include tax Normal Goods (East Malaysia)
| Weight | ||
| 0.5-10.5kg | First 0.5kg | RM28.10/0.5kg |
| Continue 0.5kg | RM14.90/0.5kg | |
| 11kg & Above | Every 0.5kg | RM13.00/0.5kg |
| Volumetric Calculation | Extra 0.5-20kg : No Volumetric Extra 20.5kg & Above : Half Volumetric | |
| Round Up Unit | 0.5kg | |
| Duration | 4-7 Working Days | |
| Description | 1. 20KG Volumetric Exemption ========== - Packages with an actual weight of 20KG or less qualify for no volumetric weight charges. - This applies only if the difference between actual weight and volumetric weight does not exceed 20KG. - If the difference exceeds 20KG, half-volumetric weight pricing will apply. 2. Weight Rounding Policy ========== If the package weight is not a whole number, it will be rounded up for billing: - 0.01KG–0.49KG → charged as 0.5KG - 0.51KG–0.99KG → charged as 1KG - And so on. - Half-volumetric formula: (Actual Weight + Volumetric Weight) ÷ 2 - The higher between actual and volumetric weight will be used for billing. 3. Size & Weight Limits ========== - Maximum weight per item: 68KG - Maximum size per item: 150CM per side (Max total: 150×80×80CM) - If weight exceeds 68KG or dimensions exceed 150×80×80CM, a surcharge of RM 89 per shipment applies. For palletized/crated goods: - Must use 9CM pallets, hinged wooden crates, and cross-pattern iron straps. - Wooden crates/pallets incur an additional RM 1.2/KG surcharge. - Not applicable to electronic or sensitive goods. 4. Address or Shipping Method Changes ========== - Change Fee: RM 17.8 per waybill - Address changes are only allowed before arrival in Malaysia. - No changes are accepted after the shipment has arrived. - Shipping method changes are only allowed before dispatch. - Once shipped, changes are no longer accepted. 5. Delivery Notification Policy ========== - If the logistics team gives advance delivery notice and no response is received within 1 hour, it is assumed the delivery can proceed. - If delivery fails on the same day, a second delivery charge will apply. (Please contact customer service for rates.) 6. Second Delivery Charges ========== - RM 59 per CBM, with a minimum charge of RM 17.8 per waybill. | |
Guangzhou,China-East Malaysia-include tax Sensitive Goods (East Malaysia)
| Weight | ||
| 0.5-10.5kg | First 0.5kg | RM31.30/0.5kg |
| Continue 0.5kg | RM15.80/0.5kg | |
| 11kg & Above | Every 0.5kg | RM14.30/0.5kg |
| Volumetric Calculation | Extra 0.5-20kg : No Volumetric Extra 20.5kg & Above : Half Volumetric | |
| Round Up Unit | 0.5kg | |
| Duration | 4-7 Working Days | |
| Description | 1. 20KG Volumetric Exemption ========== - Packages with an actual weight of 20KG or less qualify for no volumetric weight charges. - This applies only if the difference between actual weight and volumetric weight does not exceed 20KG. - If the difference exceeds 20KG, half-volumetric weight pricing will apply. 2. Weight Rounding Policy ========== If the package weight is not a whole number, it will be rounded up for billing: - 0.01KG–0.49KG → charged as 0.5KG - 0.51KG–0.99KG → charged as 1KG - And so on. - Half-volumetric formula: (Actual Weight + Volumetric Weight) ÷ 2 - The higher between actual and volumetric weight will be used for billing. 3. Size & Weight Limits ========== - Maximum weight per item: 68KG - Maximum size per item: 150CM per side (Max total: 150×80×80CM) - If weight exceeds 68KG or dimensions exceed 150×80×80CM, a surcharge of RM 89 per shipment applies. For palletized/crated goods: - Must use 9CM pallets, hinged wooden crates, and cross-pattern iron straps. - Wooden crates/pallets incur an additional RM 1.2/KG surcharge. - Not applicable to electronic or sensitive goods. 4. Address or Shipping Method Changes ========== - Change Fee: RM 17.8 per waybill - Address changes are only allowed before arrival in Malaysia. - No changes are accepted after the shipment has arrived. - Shipping method changes are only allowed before dispatch. - Once shipped, changes are no longer accepted. 5. Delivery Notification Policy ========== - If the logistics team gives advance delivery notice and no response is received within 1 hour, it is assumed the delivery can proceed. - If delivery fails on the same day, a second delivery charge will apply. (Please contact customer service for rates.) 6. Second Delivery Charges ========== - RM 59 per CBM, with a minimum charge of RM 17.8 per waybill. | |
Guangzhou,China-Singapore-no include GST Normal Goods (Singapore)
| Weight | ||
| 0.5-10.5kg | First 0.5kg | RM24.30/0.5kg |
| Continue 0.5kg | RM9.40/0.5kg | |
| 11kg & Above | Every 0.5kg | RM7.30/0.5kg |
| Volumetric Calculation | Extra 0.5-20kg : No Volumetric Extra 20.5kg & Above : Half Volumetric | |
| Round Up Unit | 0.5kg | |
| Duration | 3-5 Working Days | |
Guangzhou,China-Singapore-no include GST Sensitive Goods (Singapore)
| Weight | ||
| 0.5-10.5kg | First 0.5kg | RM30.90/0.5kg |
| Continue 0.5kg | RM12.00/0.5kg | |
| 11kg & Above | Every 0.5kg | RM9.30/0.5kg |
| Volumetric Calculation | Extra 0.5-20kg : No Volumetric Extra 20.5kg & Above : Half Volumetric | |
| Round Up Unit | 0.5kg | |
| Duration | 4-5 Working Days | |
Add-on Service Fee (optional)
Second Delivery Attempt Fee
| 0.3m3 & Above | First 0.3m3 | RM17.80/0.3m3 |
| Continue 0.1m3 | RM5.90/0.1m3 |
Warehouse Storage Service
| 1-30Days | Every 1Days | RM0.00/1Days |
| 31Days & Above | Every 1Days | RM0.90/1Days |
| Description | - Each parcel is entitled to 30 days of free storage.
- After the free period, a storage fee of RM 0.9/CBM/day will be charged (minimum charge of RM 0.9/day). - The maximum storage period is 45 days. - Once this limit is exceeded, the parcel will be removed from the warehouse and can no longer be claimed. | |
Change of Delivery Address or Shipping Method
| 1pieces & Above | RM5.90 | |
| Description | - Changing delivery address is only allowed before the parcel arrives in Malaysia. No changes will be accepted after arrival. - Changing shipping method is only allowed before the parcel is shipped. No changes will be accepted after shipping. | |
Parcel Inspection Fee
| 0.01-0.02m3 | RM4.80 | |
| 0.03-0.09m3 | RM9.50 | |
| 0.1-0.5m3 | RM14.80 | |
| Description | - Inspection service is provided for added security, where we will inspect items as requested and provide photos or videos for customer verification.
- Special handling fees apply, please contact customer service for pricing. | |
Fragile Label Fee
| 1piece & Above | Every 1piece | RM0.60/1piece |
| Description | A “Fragile” sticker will be added to alert customs, couriers, and delivery personnel to handle the package with care. | |
Wooden Crate Fee
| No Fixed Fee | ||
| Description | 1. It is recommended to use wooden crate protection for liquids, fragile items, or valuables. 2. If the wooden crate is optional in the waybill, the system will by default calculate the charge based on the total CBM of the waybill. Therefore, customers must inform customer service before payment to adjust it. 3. If the shape or size of the goods requires separate crating, special handling charges will apply. Please contact customer service for pricing. | |
Parcel Wrapping Fee
| No Fixed Fee | ||
| Description | Waterproof (bubble wrap) film will be used to wrap the entire parcel, preventing water from seeping in and damaging the products. | |
Purchase Agent Service Fee
| Total Buy For Me Product Price | ||
| 1pieces & Above | Total Buy For Me Product Price's 5% | |
| Round Up Unit | 1pieces | |
Guangzhou,China-West Malaysia-include tax Normal Goods (West Malaysia)
| M3 | ||
| 0.3m3 | Every 0.3m3 | RM150.00/0.3m3 |
| 0.4-3m3 | Every 0.1m3 | RM50.00/0.1m3 |
| 3.1-6m3 | Every 0.1m3 | RM49.00/0.1m3 |
| 6.1-10m3 | Every 0.1m3 | RM48.00/0.1m3 |
| 10.1m3 & Above | Every 0.1m3 | RM47.00/0.1m3 |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 15-20 Working Days | |
| Description | 1. Minimum Chargeable Volume per Shipment: ========== - The minimum charge per shipment is 0.3 CBM. - Each cubic meter is limited to 500 KGS in weight. - If the volume exceeds 0.3 CBM, any part below 0.1 CBM is rounded up to 0.1 CBM. - For example, 0.63 CBM will be billed as 0.7 CBM. 2. Overweight Billing Method: ========== If the actual weight exceeds the limit, the chargeable volume is calculated as: - Actual Weight ÷ 500 KG = Chargeable CBM. - For single pieces over 500 KG, please contact customer service first. 3. Oversized/Overweight Handling Fees: ========== - If any single dimension exceeds 250 CM or if any single item weighs more than 100 KG, an additional fee of RM 89per item will be charged upon warehouse entry. - If any single dimension (length/width/height) exceeds 2 meters or if a single item weighs over 1.5 tons, final delivery charges at the destination port must be confirmed separately. - For oversized/heavy items, the receiver must prepare a forklift for unloading. (If forklift assistance is needed for loading/unloading, please inquire separately.) | |
Guangzhou,China-West Malaysia-include tax Sensitive Goods (West Malaysia)
| M3 | ||
| 0.3m3 | Every 0.3m3 | RM180.00/0.3m3 |
| 0.4-3m3 | Every 0.1m3 | RM60.00/0.1m3 |
| 3.1-6m3 | Every 0.1m3 | RM59.00/0.1m3 |
| 6.1-10m3 | Every 0.1m3 | RM58.00/0.1m3 |
| 10.1m3 & Above | Every 0.1m3 | RM57.00/0.1m3 |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 15-20 Working Days | |
| Description | 1. Minimum Charge per Shipment: ========== - The minimum charge for a single shipment is 0.3 CBM. - Each cubic meter is limited to 500 KGS in weight. - For volumes exceeding 0.3 CBM, any fraction below 0.1 CBM will be rounded up to 0.1 CBM. - For example, 0.63 CBM will be billed as 0.7 CBM. 2. Overweight Billing Method: ========== - Chargeable volume = Actual Weight ÷ 500 KG. - If a single item exceeds 500 KG, please contact customer service in advance. 3. Oversized/Overweight Item Surcharge: ========== - If any single dimension exceeds 250 CM or if a single item weighs more than 100 KGS, a surcharge of RM 89 per item will apply upon warehouse entry. - If any dimension (length/width/height) exceeds 2 meters, or if a single item weighs more than 1.5 tons, the delivery fee at the destination port must be confirmed separately. - For oversized or overweight items, the receiver must prepare a forklift for unloading. (If forklift loading/unloading assistance is needed, please inquire separately.) | |
Guangzhou,China-East Malaysia Sabah KK-include tax Normal Goods (East Malaysia)
| M3 | ||
| 0.5m3 | Every 0.5m3 | RM300.00/0.5m3 |
| 0.6-3m3 | Every 0.1m3 | RM60.00/0.1m3 |
| 3.1-6m3 | Every 0.1m3 | RM60.00/0.1m3 |
| 6.1-10m3 | Every 0.1m3 | RM59.00/0.1m3 |
| 10.1m3 & Above | Every 0.1m3 | RM59.00/0.1m3 |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 25-35 Working Days | |
| Description | 1. Minimum Billing Volume per Shipment:
========== - Minimum charge is 0.3 CBM per shipment. - Each CBM has a weight limit of 500KG. - If volume exceeds 0.3 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM. - Example: 0.63 CBM will be billed as 0.7 CBM. 2. Overweight Billing Method: ========== - Actual Weight ÷ 500KG = Billable Volume (CBM). - Heavy cargo is charged an additional RM 59/CBM. - For items over 500KG per piece, please confirm with customer service in advance. 3. Oversized or Overweight Items: ========== - If any single dimension exceeds 250CM or any single item exceeds 100KG, a surcharge of RM 89/item will be applied for warehouse handling. - If any side exceeds 2 meters or an item exceeds 1.5 tons, destination delivery fees must be confirmed separately. - Receiver must prepare a forklift for unloading extra-large or heavy items. (Forklift service for loading/unloading available upon request.) | |
Guangzhou,China-East Malaysia Sabah KK-include tax Sensitive Goods (East Malaysia)
| M3 | ||
| 0.5m3 | Every 0.5m3 | RM350.00/0.5m3 |
| 0.6-3m3 | Every 0.1m3 | RM70.00/0.1m3 |
| 3.1-6m3 | Every 0.1m3 | RM70.00/0.1m3 |
| 6.1-10m3 | Every 0.1m3 | RM69.00/0.1m3 |
| 10.1m3 & Above | Every 0.1m3 | RM69.00/0.1m3 |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 25-35 Working Days | |
| Description | 1. Minimum Billing Volume per Shipment:
========== - Minimum charge is 0.3 CBM per shipment. - Each CBM has a weight limit of 500KG. - If volume exceeds 0.3 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM. - Example: 0.63 CBM will be billed as 0.7 CBM. 2. Overweight Billing Method: ========== - Actual Weight ÷ 500KG = Billable Volume (CBM). - Heavy cargo is charged an additional RM 59/CBM. - For items over 500KG per piece, please confirm with customer service in advance. 3. Oversized or Overweight Items: ========== - If any single dimension exceeds 250CM or any single item exceeds 100KG, a surcharge of RM 89/item will be applied for warehouse handling. - If any side exceeds 2 meters or an item exceeds 1.5 tons, destination delivery fees must be confirmed separately. - Receiver must prepare a forklift for unloading extra-large or heavy items. (Forklift service for loading/unloading available upon request.) | |
Guangzhou,China-East Malaysia Sarawak KCH-include tax Normal Goods (East Malaysia)
| M3 | ||
| 0.5m3 | Every 0.5m3 | RM300.00/0.5m3 |
| 0.6-3m3 | Every 0.1m3 | RM60.00/0.1m3 |
| 3.1-6m3 | Every 0.1m3 | RM60.00/0.1m3 |
| 6.1-10m3 | Every 0.1m3 | RM59.00/0.1m3 |
| 10.1m3 & Above | Every 0.1m3 | RM59.00/0.1m3 |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 25-35 Working Days | |
| Description | 1. Minimum Billing Volume per Shipment:
=========== - Minimum charge is 0.3 CBM per shipment. - Each CBM has a weight limit of 500KG. - If volume exceeds 0.3 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM. - Example: 0.63 CBM will be billed as 0.7 CBM. 2. Overweight Billing Method: =========== - Actual Weight ÷ 500KG = Billable Volume (CBM). - Heavy cargo is charged an additional RM 59/CBM. - For items over 500KG per piece, please confirm with customer service in advance. 3. Oversized or Overweight Items: =========== - If any single dimension exceeds 250CM or any single item exceeds 100KG, a surcharge of RM 89 /item will be applied for warehouse handling. - If any side exceeds 2 meters or an item exceeds 1.5 tons, destination delivery fees must be confirmed separately. - Receiver must prepare a forklift for unloading extra-large or heavy items. (Forklift service for loading/unloading available upon request.) | |
Guangzhou,China-East Malaysia Sarawak KCH-include tax Sensitive Goods (East Malaysia)
| M3 | ||
| 0.5m3 | Every 0.5m3 | RM350.00/0.5m3 |
| 0.6-3m3 | Every 0.1m3 | RM70.00/0.1m3 |
| 3.1-6m3 | Every 0.1m3 | RM70.00/0.1m3 |
| 6.1-10m3 | Every 0.1m3 | RM69.00/0.1m3 |
| 10.1m3 & Above | Every 0.1m3 | RM69.00/0.1m3 |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 25-35 Working Days | |
| Description | 1. Minimum Billing Volume per Shipment:
========== - Minimum charge is 0.3 CBM per shipment. - Each CBM has a weight limit of 500KG. - If volume exceeds 0.3 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM. - Example: 0.63 CBM will be billed as 0.7 CBM. 2. Overweight Billing Method: ========== - Actual Weight ÷ 500KG = Billable Volume (CBM). - Heavy cargo is charged an additional RM 59/CBM. - For items over 500KG per piece, please confirm with customer service in advance. 3. Oversized or Overweight Items: ========== - If any single dimension exceeds 250CM or any single item exceeds 100KG, a surcharge of RM 89/item will be applied for warehouse handling. - If any side exceeds 2 meters or an item exceeds 1.5 tons, destination delivery fees must be confirmed separately. - Receiver must prepare a forklift for unloading extra-large or heavy items. (Forklift service for loading/unloading available upon request.) | |
Guangzhou,China-Singapore-no include GST Normal Goods (Singapore)
| M3 | ||
| 0.5m3 | Every 0.5m3 | RM175.00/0.5m3 |
| 0.6-3m3 | Every 0.1m3 | RM35.00/0.1m3 |
| 3.1-6m3 | Every 0.1m3 | RM34.00/0.1m3 |
| 6.1-10m3 | Every 0.1m3 | RM33.00/0.1m3 |
| 10.1m3 & Above | Every 0.1m3 | RM32.00/0.1m3 |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 15-20 Working Days | |
| Description | 1. Minimum Billing Volume per Shipment:
=========== - Minimum charge is 1 CBM per shipment. - Each CBM has a weight limit of 500KG. - If volume exceeds 1 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM. - Example: 0.63 CBM will be billed as 0.7 CBM. 2. Overweight Billing Method: =========== - Actual Weight ÷ 500KG = Billable Volume (CBM). - Heavy cargo is charged an additional RM 59/CBM. - For items over 500KG per piece, please confirm with customer service in advance. 3. Oversized or Overweight Items: =========== - If any single dimension exceeds 250CM or any single item exceeds 100KG, a surcharge of RM 89/item will be applied for warehouse handling. - If any side exceeds 2 meters or an item exceeds 1.5 tons, destination delivery fees must be confirmed separately. - Receiver must prepare a forklift for unloading extra-large or heavy items. (Forklift service for loading/unloading available upon request.) | |
Guangzhou,China-Singapore-no include GST Sensitive Goods (Singapore)
| M3 | ||
| 0.5m3 | Every 0.5m3 | RM225.00/0.5m3 |
| 0.6-3m3 | Every 0.1m3 | RM45.00/0.1m3 |
| 3.1-6m3 | Every 0.1m3 | RM44.00/0.1m3 |
| 6.1-10m3 | Every 0.1m3 | RM43.00/0.1m3 |
| 10.1m3 & Above | Every 0.1m3 | RM42.00/0.1m3 |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 15-20 Working Days | |
| Description | 1. Minimum Billing Volume per Shipment:
=========== - Minimum charge is 1 CBM per shipment. - Each CBM has a weight limit of 500KG. - If volume exceeds 1 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM. - Example: 0.63 CBM will be billed as 0.7 CBM. 2. Overweight Billing Method: =========== - Actual Weight ÷ 500KG = Billable Volume (CBM). - Heavy cargo is charged an additional RM 59/CBM. - For items over 500KG per piece, please confirm with customer service in advance. 3. Oversized or Overweight Items: =========== - If any single dimension exceeds 250CM or any single item exceeds 100KG, a surcharge of RM 89 /item will be applied for warehouse handling. - If any side exceeds 2 meters or an item exceeds 1.5 tons, destination delivery fees must be confirmed separately. - Receiver must prepare a forklift for unloading extra-large or heavy items. (Forklift service for loading/unloading available upon request.) | |
Add-on Service Fee (optional)
Second Delivery Attempt Fee
| 0.3m3 & Above | First 0.3m3 | RM17.80/0.3m3 |
| Continue 0.1m3 | RM5.90/0.1m3 |
Warehouse Storage Service
| 1-30Days | Every 1Days | RM0.00/1Days |
| 31Days & Above | Every 1Days | RM0.90/1Days |
| Description | - Each parcel is entitled to 30 days of free storage.
- After the free period, a storage fee of RM 0.9/CBM/day will be charged (minimum charge of RM 0.9/day). - The maximum storage period is 45 days. - Once this limit is exceeded, the parcel will be removed from the warehouse and can no longer be claimed. | |
Change of Delivery Address or Shipping Method
| 1pieces & Above | RM5.90 | |
| Description | - Changing delivery address is only allowed before the parcel arrives in Malaysia. No changes will be accepted after arrival. - Changing shipping method is only allowed before the parcel is shipped. No changes will be accepted after shipping. | |
Parcel Inspection Fee
| 0.01-0.02m3 | RM4.80 | |
| 0.03-0.09m3 | RM9.50 | |
| 0.1-0.5m3 | RM14.80 | |
| Description | - Inspection service is provided for added security, where we will inspect items as requested and provide photos or videos for customer verification.
- Special handling fees apply, please contact customer service for pricing. | |
Fragile Label Fee
| 1piece & Above | Every 1piece | RM0.60/1piece |
| Description | A “Fragile” sticker will be added to alert customs, couriers, and delivery personnel to handle the package with care. | |
Wooden Crate Fee
| No Fixed Fee | ||
| Description | 1. It is recommended to use wooden crate protection for liquids, fragile items, or valuables. 2. If the wooden crate is optional in the waybill, the system will by default calculate the charge based on the total CBM of the waybill. Therefore, customers must inform customer service before payment to adjust it. 3. If the shape or size of the goods requires separate crating, special handling charges will apply. Please contact customer service for pricing. | |
Parcel Wrapping Fee
| No Fixed Fee | ||
| Description | Waterproof (bubble wrap) film will be used to wrap the entire parcel, preventing water from seeping in and damaging the products. | |
Purchase Agent Service Fee
| Total Buy For Me Product Price | ||
| 1pieces & Above | Total Buy For Me Product Price's 5% | |
| Round Up Unit | 1pieces | |
